Financial Center Assistant Manager - Bushwick Financial Center

Bank of America • Brooklyn, NY

7d • Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The role oversees smooth teller-line operations, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the center when teammates are absent.

The position includes managing client traffic and business results, creating a strong client experience, implementing market-level initiatives, and engaging employees in the business strategy. This is an in-office role based at the Bushwick Banking Center in Brooklyn, New York. The stated schedule is first shift, 40 hours per week, and may include weekends, extended hours, or assignments at another financial center within a reasonable distance.

Requirements

• High School Diploma, GED, secondary school education, or equivalent.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to improve clients’ financial lives.
• Identify solutions based on clients’ needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Learn and adapt to new information and technology platforms.
• Apply critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Oversee smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
• Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.

Benefits

• Paid time off.
• Resources and support for employees.
• Benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED