Assistant Financial Center Manager

EverBank•Coral Gables, FL

About The Position

The Assistant Financial Center Manager supports a retail financial center across operations, risk management, new accounts, and customer experience. The role oversees daily operations, supports deposit and loan growth, develops strategic partnerships, and trains, coaches, and develops staff. The Assistant Financial Center Manager also assumes responsibility for the financial center when the Manager is absent.

Requirements

At least 4 years of assistant branch management and/or supervisory experience in a retail banking environment.
Demonstrated success coaching, training, and developing team members while driving performance and achieving business objectives.
Strong operational and risk management expertise, including experience with compliance, audits, policies, procedures, and daily financial center operations.
Excellent client service skills, including the ability to resolve complex client concerns and build lasting customer relationships.
Experience growing deposits and acquiring new accounts through proactive outreach, relationship management, and business development activities.
Strong organizational, prioritization, and multitasking skills, with the ability to manage multiple responsibilities in a fast-paced environment.
Fluency in both English and Spanish.
At least 3 years of role-specific work experience required.

Nice To Haves

5 or more years of role-specific work experience.
Vocational and/or technical education.

Responsibilities

Ensure every client interaction reflects the Bank's commitment to excellence; respond promptly and professionally to client inquiries, concerns, and complaints.
Assume managerial responsibilities in the Financial Center Manager's absence, ensuring continuity of operations and adherence to established protocols.
Collaborate with team members to maintain a positive and productive work environment and implement strategies to improve client satisfaction and loyalty.
Oversee daily operations for efficiency and compliance with regulatory standards; identify and mitigate operational risks and work with internal stakeholders on operational improvements.
Follow bank policies and procedures, including applicable federal and state regulations and laws.
Attract new clients and grow deposit accounts by promoting deposit products and services and analyzing market trends and competitor activity to develop growth strategies.
Facilitate loan origination, including application processing and approval; work with underwriting teams on timely and accurate decisions and educate clients about loan products, terms, and eligibility.
Cultivate strategic partnerships with local businesses and organizations, identify collaboration opportunities, and serve as a liaison with external partners to support mutual growth and the Bank's market presence.
Partner with all lines of business, including commercial and multifamily lending groups.
Train associates on banking products, procedures, and client service, and mentor, develop, and coach team members to support their professional growth and performance.