Financial Center Assistant Manager - Gallatin Financial Center

Bank of America•Gallatin, IL

8d•Onsite

About The Position

At Bank of America, the role supports the company’s purpose of improving financial lives through client connections and Responsible Growth. The organization emphasizes an inclusive, caring workplace, teammate development and well-being, and an in-office culture that supports collaboration, engagement, and career development. The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures the center runs effectively and cohesively, including smooth teller-line operations, day-to-day adherence to policies and procedures, and improved financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of clients.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Identify client solutions based on needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.