Financial Center Assistant Manager - Windermere Financial Center

Bank of America•Windermere, FL

8d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and helps ensure the center runs effectively and cohesively. Responsibilities include overseeing the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements to financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, fosters client retention, and creates a world-class client experience. It also manages initiatives prescribed by market leaders, engages employees on business strategy, and supports organizational priorities and effective execution. This position requires weekend and/or extended hours, which may include scheduling at any financial center within a reasonable distance. The stated schedule is first shift, 40 hours per week.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients' financial lives.
Identify solutions based on client needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, acting in the interests of clients and the bank and complying with applicable laws and regulations.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage clients, route them appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Oversee teller-line operations and day-to-day adherence to policies and procedures.
Ensure directives are implemented and lead the financial center when teammates are absent.
Work weekends and/or extended hours as needed, potentially at any financial center within a reasonable distance.