Financial Center Assistant Manager - Chinatown Financial Center
About The Position
At Bank of America, this role supports the company’s purpose of helping make financial lives better through every connection. The Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring that all aspects of the center run effectively and cohesively. The role oversees functions such as efficient teller-line operations, day-to-day adherence to policies and procedures, and improvements to financial center performance. The assistant manager ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The position is based at the Chinatown Financial Center in Boston, Massachusetts. It is an in-office role on the first shift and is scheduled for 40 hours per week. The role must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively to get things done and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidently identify solutions based on client needs and resolve problems independently or involve others as needed.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines in daily activities, act in the best interests of clients and the bank, and adhere to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
- Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
- High school diploma, GED, secondary school education, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support smooth and efficient teller-line operations and day-to-day policy and procedure adherence.
- Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Benefits
- Benefits eligibility
- Paid time off
- Resources and support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
