Financial Center Assistant Manager - Parkview Financial Center

Bank of America•Worcester, MA

1d•$29 - $39•Onsite

About The Position

At Bank of America, this role supports the company’s purpose of helping make financial lives better through every connection and its commitment to Responsible Growth. The company promotes an inclusive, caring workplace and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures that the center operates effectively and cohesively. Responsibilities include overseeing the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position is based at Parkview Financial Center, 255 Park Ave, Worcester, Massachusetts. It is a 40-hour-per-week, first-shift role. Employees must be able to work weekends and/or extended hours and may be scheduled at another financial center within a reasonable distance. The role offers $28.69–$39.01 per hour; offers are determined based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic, a focus on results, and a commitment to acting in clients’ best interests.
Collaborates effectively and builds and nurtures strong relationships.
Demonstrates passion, commitment, and drive to improve clients’ financial lives.
Confidently identifies solutions based on client needs and resolves problems independently or involves others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Follows established processes and guidelines and complies with applicable laws and regulations.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging clients, routing them appropriately, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support financial center operations, including efficient teller-line functioning and day-to-day policy and procedure adherence.
Ensure directives are implemented and lead the financial center when teammates are absent.
Identify opportunities to improve financial center performance.