Branch Manager

M&T Bank • Hockessin, DE

1d • $82,100 - $136,900

About The Position

The Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role also has personal production responsibility. The manager leads the branch team toward annual sales and profitability goals and oversees the branch’s overall operations. The position reports to a Retail Regional Manager and is responsible for maintaining federal registration requirements under the SAFE Act. It involves coaching and developing a smaller team, typically averaging 4–5 FTEs, and overseeing a smaller customer base and branch activity volume.

Requirements

• Bachelor’s degree and at least 3 years of relevant experience, or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
• At least 3 years of sales experience.
• At least 2 years of managerial experience.
• Strong communication and interpersonal skills.
• Demonstrated organization, time-management, and prioritization skills.

Nice To Haves

• Demonstrated experience in the banking industry.
• Knowledge of the local community landscape and community involvement.
• Demonstrated sales and business development experience and success.
• Demonstrated Business Banking knowledge, including products, services, and client relationship management.
• Customer service experience.

Responsibilities

• Lead the branch’s operating model and overall performance, including customer and employee experience, digital engagement, transactions, operations, servicing, and sales.
• Identify Retail and Business Banking customers’ needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000 and bundle products and services when appropriate.
• Ensure compliance with regulatory, operational, security, and control requirements; monitor branch operations for adherence to policies, procedures, and audit requirements.
• Maintain a strong risk and control environment that protects customer and bank assets and promotes operational excellence and prudent risk management.
• Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks and available prevention tools and resources.
• Support customers affected by fraud by explaining resources and guiding them through recovery and resolution processes.
• Lead, coach, recruit, hire, onboard, develop, and retain branch employees; manage performance, provide feedback, support career growth, and foster an accountable, customer-focused culture.
• Own proactive customer prospecting and follow-up, customer retention, and year-over-year growth of consumer and business households through strong customer experiences and appropriate team and business-partner engagement.
• Represent the bank in the local community and build partnerships with businesses, nonprofit organizations, schools, and community groups.
• Participate in community events, networking, and philanthropic initiatives to strengthen the bank’s reputation and support brand awareness, customer acquisition, community engagement, and financial education.
• Understand and follow the Company’s risk and regulatory standards, policies, controls, and Risk Appetite; identify and escalate risk-related issues.
• Promote a culture of belonging that reflects the M&T Bank brand and adhere to M&T Bank’s Leadership competencies and brand standards.
• Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
• Meet and maintain federal registration requirements under the SAFE Act.
• Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk management decisions.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager