Branch Manager

Carolina Title Loans, Inc•Conway, SC

12d•$19 - $21

About The Position

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. The role leads a small team, drives daily execution, and ensures results are consistently met. The Branch Manager coaches team members, holds coworkers accountable, and handles customer conversations related to payments when needed. The role operates in a structured, metric-driven environment and requires managing multiple priorities in a fast-paced setting. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m. The position has a 40-hour work week, with every Sunday off.

Requirements

High school diploma or equivalent.
Ability to work scheduled hours, including Saturdays.
Valid driver’s license and reliable transportation.
Successful completion of pre-employment screening.
Comfort leading a team and being accountable for results.
Comfort holding coworkers to clear expectations and addressing performance directly.
Comfort having direct conversations with customers about payments.
Ability to operate in a structured, metric-driven environment and manage multiple priorities in a fast-paced setting.

Responsibilities

Manage the overall performance of the branch, including sales and collections.
Lead a small team and drive daily execution to meet results.
Coach and develop team members to improve performance.
Hold coworkers accountable to clear expectations and address performance directly.
Follow up consistently and address issues quickly.
Have direct conversations with customers about payments when needed.
Maintain structure and organization in daily operations.
Take ownership of results and drive improvement.