Branch Manager

FleetPride•Orlando, FL

12d

About The Position

The Branch Manager supervises and coordinates all staff activities at a FleetPride branch, maintains a safe workplace, ensures compliance with applicable laws and company policies, and attracts and retains qualified team members. The role is accountable for meeting or exceeding annual EBIT, sales-budget, and inventory goals while meeting customers’ expectations for product supply and service. The manager oversees hiring, scheduling, employee development and performance reviews, branch operations, customer service, sales, inventory, finances, and facility upkeep. The position also works at the parts counter weekly and reports to the Area Manager and Operations Manager. Other duties may be assigned by the employee’s supervisor.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 5 years of experience in the heavy-duty truck parts industry.
At least 3 years of experience in a supervisory position.
Valid driver’s license with a clean driving record.
Ability to lift or carry parts weighing more than 60 pounds, as well as parts weighing 5 to 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day.
Skills include monitoring, judgment and decision-making, personnel management, communication, active learning, time management, mathematics, critical thinking, and coordination.
Attributes include oral expression and comprehension, problem sensitivity, and deductive reasoning.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise qualified employees across counter sales, warehouse, delivery, and other approved positions.
Review work during and after completion to ensure it is performed effectively.
Plan work schedules and assign duties to maintain staffing and respond to changing workloads.
Communicate procedures and approved methods to employees and ensure they are followed.
Document employee performance, develop improvement plans, conduct annual reviews, and counsel employees on work activities, personal growth, and career development.
Recommend performance-based pay increases, obtaining approval from the Area Manager and Operations Manager before discussing them with employees.
Enforce and follow company policies and procedures.
Prepare reports for the Area Manager and Operations Manager.
Report work-related employee injuries to the third-party administrator, Zurich.
Work at the parts counter weekly to reinforce proper procedures and maintain familiarity with processes.
Ensure walk-in customers are greeted promptly and offered assistance within two minutes, and ensure orders are filled with 100% accuracy.
Post inventory receipts and invoice sales daily; deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
Maintain a top-25 customer list and update and visit at least three customers monthly to pursue new business opportunities.
Lead annual product-pricing strategy development for each account.
Suggest inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, take corrective action on negative quantities, and follow up on or cancel open invoices and purchase orders.
Review branch accounts receivable aging weekly and coordinate collections with the credit department.
Establish preventive-maintenance plans and daily inspections for equipment such as delivery trucks and forklifts.
Keep annual physical inventory variance at or below 2% of total inventory value.
Maintain branch appearance, including daily cleaning inside and outside, and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates use a uniform answering method.
Perform other duties as requested by the supervisor.