Branch Manager-Danvers Branch

Align Credit Union•Danvers, MA

5d•$67,000 - $84,000

About The Position

The Branch Manager oversees the branch’s daily operations and sales and service culture, ensuring members receive the highest level of service. The role leads the branch team in meeting and exceeding sales and service goals while maintaining compliance with state and federal regulations and Align Credit Union policies. The manager exercises administrative control over day-to-day branch functions, assigns and delegates work, and uses management authority in staffing, performance appraisals, promotions, and salary recommendations. The role also implements and explains Credit Union policies, programs, procedures, and objectives; develops and motivates the branch team; monitors performance; grows the branch’s business and community relationships; resolves member issues; and ensures regulatory compliance and adequate staffing coverage. The manager must be able to perform Teller and Member Service Representative duties as needed. The stated schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m., with fluctuating Saturdays from 8:30 a.m. to 12:30 p.m. The position is described as working 40 or more hours per week. The expected base pay rate is stated as $67,000.00–$84,000.00 per hour; compensation may vary based on relevant experience, skills, competencies, and certifications.

Requirements

Ability to lead a team in achieving sales and service goals while maintaining regulatory and policy compliance.
Ability to interview, hire, train, coach, and motivate a branch team.
Ability to set performance goals, provide feedback and recognition, and identify training needs.
Ability to monitor branch performance and identify areas for growth and improvement.
Ability to develop and maintain relationships with community organizations and members.
Sound judgment and ability to make decisions and independently resolve member issues and complaints.
Ability and willingness to perform Teller and Member Service Representative duties as needed.
Ability to ensure adequate branch staffing coverage.

Responsibilities

Lead the branch team to meet and exceed sales and service goals while maintaining focus on state and federal regulations and Credit Union policies.
Oversee day-to-day branch functions; delegate and assign work; and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations.
Ensure implementation of Credit Union policies and explain Credit Union programs, procedures, and objectives.
Promote a positive work environment and communicate professionally with members, teammates, management, and vendors.
Interview, hire, train, coach, and motivate the branch team; set performance goals; provide feedback and recognition; and identify training needs.
Monitor branch activity and performance, including transactions, errors, loan volume, sales, and new accounts, to identify opportunities for growth and improvement.
Grow the branch’s book of business by developing relationships with community organizations and members, and maintaining and deepening existing relationships.
Represent the Credit Union through volunteer efforts in the branch community and encourage staff participation.
Make appropriate decisions, exercise sound judgment, provide exceptional member service, and independently resolve issues and complaints.
Ensure adequate coverage for all branch positions when approving time off, and fill in for Teller and Member Service Representative duties as needed.
Ensure branch compliance with governmental and regulatory agencies, credit union laws, regulations, policies, and procedures to protect the Credit Union and its members from fraud, criminal operations, and unnecessary risk or exposure.