Branch Manager

PNC•Ocean City, MD

13d•$70,125 - $116,875•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Branch Manager role is part of PNC’s retail organization and is based in Ocean City, Maryland. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance, drives revenue and customer loyalty through consultative customer interactions, and helps customers pursue financial well-being. The role creates an effective omnichannel customer experience, works with ecosystem partners, oversees risk and compliance, and builds a high-performing team by attracting, onboarding, coaching, and developing branch employees. The position uses PNC’s branded sales process to meet sales targets and grow consumer and business relationships. It also coaches employees in consultative selling and technology-enabled customer interactions, resolves customer issues, and connects customers with PNC resources. The Branch Manager is responsible for talent development and performance management, fostering an inclusive workplace, and managing operational, human-capital, reputational, and business risks. Candidates typically need at least three years of related experience. A university or college degree is generally not required; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of related experience; comparable education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
No degree is required.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Relevant skills and competencies include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, results orientation, branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience (CX), customer loyalty, decision-making, people management, proactive behavior, and results orientation.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling to drive results and support customer financial well-being.
Coach the team to engage confidently with customers through technology-enabled interactions and provide solutions and advice-oriented consultation.
Lead effective problem resolution and connect customers with PNC resources to deliver a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Set priorities for talent development and ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human-capital, reputational, and business risks.
Use sound leadership and decision-making to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.