Financial Center Manager - Park Slope 7th Financial Center

Bank of America • New York, NY

1d • $76,500 - $109,200 • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, instills a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is responsible for operational excellence and cohesive execution.

The manager develops talent, manages client traffic and business results, creates a high-quality client experience, executes market-level initiatives, and drives organizational priorities. Managerial responsibilities include promoting inclusion, using process and data to support continuous improvement, communicating enterprise priorities, managing risk and expenses, coaching and developing employees, recruiting and supporting talent mobility, and delivering business results through effective team management.

This position requires working weekends and/or extended hours when needed, and may involve scheduling at any financial center within a reasonable distance. The role is based at the Park Slope 7th Avenue Banking Center in Brooklyn, New York, with a first-shift schedule and 40 hours per week.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, self-motivation, and focus on results while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to improving clients’ financial lives.
• Ability to identify solutions based on client needs, resolve problems independently, and involve others when appropriate.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities for success, and hold others accountable.
• High school diploma, GED, secondary school, or equivalent.
• Ability to work weekends and/or extended hours, which may include being scheduled at another financial center within a reasonable distance.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of the industry, products, and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate process knowledge, use data-driven decision-making, and encourage simplicity and continuous improvement.
• Deliver clear, concise messages that motivate employees and connect their contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver business results through effective team management, structure, and routines.
• Work weekends and/or extended hours when required, potentially at a financial center within a reasonable distance.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED