Administrative Assistant Jobs in Reno, TX

About The Position

Requirements

• High school diploma or equivalent.
• At least two years of experience in a customer service or administrative role.
• Knowledge of word processing and spreadsheets.
• Typing and filing abilities.
• Strong customer service skills and an upbeat, personable communication style.
• Ability to relate well to residents or patients, families, staff, and the wider community.
• Ability to work cooperatively with other team members.
• Ability to maintain and protect confidential information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to tolerate interruptions and remain flexible with the daily routine.
• Commitment to quality programs and services for residents and patients.

Nice To Haves

• Experience in a healthcare, insurance, or eldercare setting is strongly preferred.
• Experience verifying insurance information is preferred.

Responsibilities

• Serve as the first point of contact for internal and external customers, offering professional and friendly assistance in person, by phone, and in writing, and routing inquiries to the appropriate person or department.
• Create and enhance positive impressions and encounters with residents, family members, and visitors.
• Maintain and promote effective communication with residents and family members or personal representatives.
• Support the community’s mission, vision, and values and maintain a positive community image.
• Protect the confidentiality of resident and employee information.
• Support departmental initiatives and daily community operations, including developing and maintaining documents, forms, flyers, presentations, and communications.
• Assist with uniform coordination, resident activities, meetings, events, and special projects.
• Coordinate resident transportation and provide appointment reminders.
• Assist with resident cash transactions.
• Manage mail, faxes, and deliveries.
• Endorse checks and prepare bank deposits.
• Manage campus phone lines, phone listings, and other resident directory information.
• Assist with collecting and maintaining admission documentation.
• Coordinate copier and mail-machine service and repair requests and help resolve equipment issues promptly.
• Maintain inventory and order toner, office supplies, and other administrative resources; may stock supplies throughout the community.
• Maintain and destroy physical and electronic records according to the records retention policy.
• Verify resident insurance information during initial information intake.
• Perform other duties as assigned.