Administrative Assistant (Part Time)

Alliant Insurance Services•Canton, GA

7d•Onsite

About The Position

Alliant Insurance is hiring a part-time Administrative Assistant for its Transitions Benefit Group office in Canton, Georgia. This in-office role is scheduled Monday through Friday for five hours per day, or 25 hours per week. The position provides a range of support services, including developing leads for insurance and related products and promoting the company’s product portfolio by telephone and internet to help increase revenue and profit. The Administrative Assistant handles inbound and outbound consumer calls and internet inquiries, promotes products, provides service assistance, and uses prepared scripts to qualify prospects for referral to a Licensed Agent. The role also communicates with consumers about rate changes, new offerings, product information, and policy issuance; monitors compliance with reporting and service requirements; maintains the Lead Advantage System; and records detailed notes for every consumer contact. The position also involves collaboration on relevant committees, assistance with management-requested projects, and compliance with company policies and applicable laws.

Requirements

High school diploma or GED.
One or more years of customer service experience.
Strong verbal and written proficiency in English.

Nice To Haves

Bachelor’s degree in marketing or a related field.
Bilingual proficiency in Spanish and English.

Responsibilities

Place and receive inbound and outbound calls related to developing insurance leads.
Promote the company’s product portfolio and provide service assistance to consumers.
Respond to consumer inquiries by telephone and internet.
Deliver prepared scripts to prospects and leads to identify qualified prospects or leads for a Licensed Agent.
Communicate with consumers about rate changes, new product offerings, additional product information, and new policy issuance.
Monitor compliance with program reporting rules and service requirements.
Update and maintain the proprietary Lead Advantage System according to policies and procedures.
Document every consumer contact with detailed notes.
Collaborate with fellow staff to advance company values and mission by serving on relevant internal and external committees.
Assist with special projects and assignments requested by management.
Perform other duties as assigned by management.
Perform duties in accordance with company policies and procedures and applicable federal, state, and local laws.