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Administrative Assistant 1

Commonwealth of Pennsylvania•Dauphin County, PA
•Hybrid
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About The Position

As an Administrative Assistant 1 with the Department of Labor & Industry, Bureau of Workers’ Compensation, you will support a mission that makes a real difference across the Commonwealth. This position allows you to build strong communication skills while helping people resolve critical questions about workers compensation. Your efforts will directly support fair processes and informed decisions. Step into a role that encourages growth, teamwork, and public service. This position supports the Bureau of Workers' Compensation by guiding individuals through workers compensation concerns and ensuring accurate information is shared. The role contributes to smooth bureau operations and clear communication with the workers compensation community.

Requirements

  • Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.
  • You must meet the PA residency requirement.
  • You must be able to perform essential job functions.

Responsibilities

  • Handle incoming and outgoing calls and provide helpful information to employees, employers, insurers, attorneys, doctors, and others involved in workers compensation matters
  • Assist in resolving problems, direct inquiries to the appropriate division, and provide information about laws and regulations
  • Compile monthly statistics, review trends, and prepare written recommendations for improving bureau procedures and operations
  • Research laws, cases, and published guidance to answer questions and prepare formal written reports on potential impacts to workers compensation policies
  • Guide users through WCAIS registration, log-in steps, dashboard navigation, and technical concerns

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

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