Float Phlebotomist / Administrative Assistant (Easton Office)

One Medical•Columbus, OH

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support its Easton office and provide as-needed support to the New Albany and Dublin offices in Columbus, Ohio. This role delivers an exceptional patient experience through venipuncture and other clinical support services, front-desk administration, and care-team support. The position serves as a first point of contact for patients and helps maintain a welcoming, organized, on-brand office environment. The role combines specimen collection and processing with patient intake, scheduling, billing and insurance support, follow-up, and administrative tasks. The specialist uses empathetic, effective communication in every interaction, works collaboratively with providers and teammates, and responds flexibly to patient and team needs. This is a full-time, 40-hour-per-week, in-office role with 8-hour shifts generally scheduled between 7 a.m. and 7 p.m.

Requirements

At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative patient interactions and help provide a positive in-office experience.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Perform venipuncture for patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, problem solving, and support for in-office providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping areas organized.
Use the organization’s technology suite and electronic medical record system to communicate with team members and complete daily work.
Provide as-needed support at the New Albany and Dublin office locations.