Float Phlebotomist / Administrative Assistant (Easton Office)

One Medical•Columbus, OH

6h•$20 - $22•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while delivering a positive, patient-centered experience. The role serves as an ambassador and first point of contact for patients, helps remove barriers to care, and maintains the appearance and organization of the office. The position also provides administrative and operational support to providers and the care team, as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection with front-desk and administrative work. It calls for tactful interpersonal skills, strong verbal and written communication, empathy, problem-solving, adaptability, and a commitment to service. The position is based at the Easton office in Columbus, Ohio, with as-needed support at the New Albany and Dublin offices. It is a full-time position, 40 hours per week, with eight-hour shifts generally scheduled between 7 a.m. and 7 p.m. The schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative patient interactions, supporting patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Provide other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.