Float Phlebotomist / Administrative Assistant

One Medical•Colorado Springs, CO

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while delivering an exceptional patient experience. The role combines patient-facing clinical work with administrative and front-of-house responsibilities. The specialist serves as an ambassador and first point of contact for patients, helps remove barriers to care, and maintains the appearance and organization of the office. Flex Lab Services Specialists/Member Support Specialists support multiple One Medical offices in a metropolitan statistical area (MSA). They work collaboratively with patients, providers, and teammates, using empathy, strong communication, and problem-solving skills to respond to changing patient and team needs. The position is based in the office in Colorado Springs, Colorado, and the assigned location and schedule may change. This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled between 7:00 a.m. and 5:30 p.m. The pay range is $23.00 to $25.00 per hour, based on a standard full-time schedule. Total compensation may vary based on factors such as skills, experience, and work location, and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and build trust during specimen collection while providing individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Support team development by participating in rounding, team huddles, and team problem-solving, and by assisting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
Use the company technology suite, including Slack, G Suite, Zoom, Circulation, RingCentral, and the electronic medical record system, to communicate with teammates and complete daily work.
Provide other job-related support as requested by the Practice Coordinator, Operations Manager, or providers.