Phlebotomist / Administrative Assistant (Float)

One Medical • White Plains, NY

1d • $26 - $28 • Onsite

About The Position

As a One Medical Flex Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, you will support multiple offices in a market. You will provide venipuncture and other clinical support while helping patients have a positive in-office care experience. You will serve as a patient ambassador and the first point of contact, help maintain the office environment, and provide support as requested by the Practice Coordinator, Operations Manager, or providers.

The role combines specimen collection, front-desk and administrative work, and support for providers and the virtual medical team. It requires excellent interpersonal and communication skills, empathy, adaptability, and a strong commitment to service. The position is based out of the White Plains office and may flex to the Scarsdale, Elmsford, and Mamaroneck offices as needed. Location and schedule may change based on business needs.

This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. The stated pay range is $25.75–$27.75 per hour, depending on factors such as skills, experience, and work location. The role may also include benefits.

Requirements

• At least 6 months of hands-on phlebotomy experience in a clinical, hospital, or laboratory setting; internship or externship experience does not count toward this requirement.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multidisciplinary teams.
• Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
• Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
• Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
• Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
• Perform other job-related duties assigned by management.

Benefits

• Paid sabbatical after every five years of service.
• Free One Medical memberships for the employee, friends, and family.
• Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
• Medical, dental, and vision plans.
• Pre-tax commuter benefits.
• Option to cash out up to 40 accrued PTO hours per year.
• 401(k) match.
• Credit toward emergency childcare.
• Company-paid maternity and paternity leave.
• Paid basic life insurance.
• Company-paid short-term and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED