Phlebotomist / Administrative Assistant (Float, Monday - Friday)

One Medical•Palo Alto, CA

10h•$28 - $30•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant to provide venipuncture and other clinical support while creating an exceptional in-office patient experience. The role combines patient-facing clinical work with front-desk and administrative support. The employee serves as an ambassador for patients, helps remove barriers to care, maintains the office’s appearance, and provides additional support as requested by the Practice Coordinator, Operations Manager, or providers. The position requires strong specimen collection technique, interpersonal and communication skills, customer-focused problem solving, empathy, adaptability, and a commitment to serving patients and teammates. The employee works collaboratively with the care team and responds to patient and operational needs. This is a full-time position of 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6:30 p.m., Monday through Friday. The role is based in Palo Alto, Menlo Park, Evergreen Park, and Sunnyvale Cherry Orchard. The stated pay range is $28.00–$30.00 per hour, with total compensation potentially depending on factors such as skills, experience, and work location.

Requirements

At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a smooth in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short-term and long-term disability insurance paid 100% by One Medical.