Float Phlebotomist / Administrative Assistant (Congress)

One Medical•Austin, TX

2d•Onsite

About The Position

One Medical is hiring a Float Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides an exceptional in-office patient experience through venipuncture, other clinical support services, and administrative assistance. The employee serves as an ambassador and first point of contact for patients, helps remove barriers to care, and maintains the look and feel of the office. They also support providers and other team members as requested. The position is based in the Congress office in Austin, Texas, though work location and schedule may change based on business needs. The role combines specimen collection and processing with front-of-house work, patient communication, scheduling, and general office upkeep. The successful candidate is an empathetic, service-oriented team player with strong communication and problem-solving skills who can respond flexibly to changing patient and team needs. This is a full-time position, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. One Medical describes a benefits package for eligible regular team members working at least 24 hours per week, including health and wellness coverage and other benefits.

Requirements

At least six months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills in English.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Bilingual communication skills.
Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short-term and long-term disability insurance.