Phlebotomist / Administrative Assistant (Float)

One Medical•New York, NY

18h•$26 - $28•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist / Administrative Assistant (Float) based in New York, NY. The role combines venipuncture and other clinical support with front-of-house and administrative duties to help deliver an exceptional in-office experience. The position serves as a first point of contact and patient ambassador, supports a welcoming and well-maintained office environment, and assists providers and the care team as needed. The successful candidate provides attentive, human-centered service to patients across clinical and administrative interactions. They use strong specimen collection skills, communication, empathy, and problem-solving to respond to patient and team needs. The role also includes working with One Medical’s technology suite and electronic medical record system. The schedule is 40 hours per week, with eight-hour shifts generally Monday–Wednesday and Saturday–Sunday between 7:30 a.m. and 7:00 p.m.; the work schedule may change based on business direction.

Requirements

At least 6 months of direct phlebotomy experience performing venipuncture and capillary collections outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively when faced with new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative interactions and support a smooth in-office patient experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Perform venipuncture for patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide other job-related support as assigned by management, the Practice Coordinator, Operations Manager, or providers.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short-term and long-term disability insurance paid 100% by One Medical.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents begins on the team member’s date of hire.