Phlebotomist / Administrative Assistant

One Medical•Hanover, NH

7d•Onsite

About The Position

The Phlebotomist / Administrative Assistant (internally called Lab Services Specialist / Member Support Specialist) works in a One Medical office, providing venipuncture and other clinical support while helping patients have a positive in-office experience. The role serves as an ambassador and first point of contact for patients, supports administrative and front-of-house operations, and helps maintain the office’s appearance and readiness. The position also supports providers and other team members as requested. The role requires strong specimen collection skills, tactful interpersonal communication, empathy, and a service-oriented approach. The Phlebotomist / Administrative Assistant works with patients across a range of ages, depending on the office, and supports clinical tasks, patient communications, scheduling, billing and insurance processes, and office upkeep. The position is full-time, 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 5:30 p.m., based in the Hanover, New Hampshire office. The starting pay is $19.00 per hour, based on a full-time schedule.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to build and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively when facing new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a smooth patient experience, including patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform venipuncture on patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and support providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development by attending huddles, participating in team problem solving, rounding, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services related to stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.