Phlebotomist/Administrative Assistant Trainee

One Medical•Hanover, NH

7d•$18 - $19•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist/Administrative Assistant Trainee in Hanover, New Hampshire. No prior phlebotomy or medical assistant experience is required. One Medical provides training in phlebotomy and other clinical procedures, along with sponsorship for required clinical training and state education or certifications. After successfully completing the training and requirements within the first six months, the employee’s responsibilities and compensation will scale to those of a Lab Services Specialist/Member Support Specialist. The trainee provides patient care and support, serves as a first point of contact, helps maintain the office, and assists as requested by the Practice Coordinator, Operations Manager, or providers. The role combines front-desk and administrative responsibilities with clinical training and, after qualification, laboratory and other clinical support. The position is based in the Hanover office and is scheduled for 40 hours per week, with eight-hour shifts generally occurring between 7:30 a.m. and 5:30 p.m. Work schedules may change based on business direction.

Requirements

At least one year of experience in high-touch customer- or patient-facing roles.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and build trust with patients while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain Basic Life Support certification within 60 days of hire if required for the applicable metropolitan statistical area.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience.
Assist with patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and support providers with ad hoc requests.
Learn and use workplace technologies, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain Basic Life Support certification within 60 days of hire when required by guidelines for the applicable metropolitan statistical area.
After completing training and required education or certifications, provide venipuncture services for patients ranging from pediatrics to geriatrics.
After training, perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Support patients beyond the lab by answering messages, following up on lab cases, and assisting providers and the virtual medical team with clerical work such as medical record and consult review, billing inquiries, and DOH reporting.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services related to stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.