Phlebotomist / Administrative Assistant

One Medical • Kennesaw, GA

5d • Onsite

About The Position

One Medical is seeking a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, for an office in Atlanta, Georgia. The office is presently focused on its Senior Health member population, age 65 and older. The role provides venipuncture and other clinical support services while delivering an exceptional, patient-centered in-office experience. It also serves as a first point of contact for patients and helps maintain the office’s appearance and daily operations. The position works with patients and teammates using empathy, strong communication, service, and problem-solving skills.

This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 8 a.m. and 5 p.m. Duties include clinical support, patient intake and follow-up, front-desk administration, office upkeep, and collaboration with providers and the broader care team. Other job-related duties may be assigned by management.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multidisciplinary teams.
• Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
• A proven ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

• Experience working with remote teams.

Responsibilities

• Use C-I-CARE in clinical and administrative patient interactions and support a smooth in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
• Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
• Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
• Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED