Trainee Phlebotomist/Administrative Assistant (No experience required)

One Medical•Hanover, NH

6d•$18 - $19•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist/Administrative Assistant Trainee in Hanover, New Hampshire. No prior phlebotomy or medical assistant experience is required; One Medical provides training in phlebotomy and other clinical procedures. The trainee supports patients and the care team, provides front-office assistance, helps maintain the office, and trains to provide venipuncture and other clinical services. The role requires a service-oriented, empathetic, adaptable team player who can respond to patient and team needs with compassion and effective communication. After successfully completing One Medical clinical training and state-required education and/or certifications, the employee’s responsibilities and compensation will scale to those of a Lab Services Specialist/Member Support Specialist. The position is full-time at 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 5:30 p.m., based in the office. The work schedule may change based on business direction.

Requirements

At least one year of experience in a high-touch customer- or patient-facing role.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action to address challenges, and learn quickly and effectively in new situations or tasks.
Willingness to complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain BLS certification within 60 days of hire when required by applicable guidelines.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE framework in patient interactions and help ensure a positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and completing tasks to service-level expectations.
Contribute to team development through rounding, team huddles, collaborative problem-solving, and support for providers’ ad hoc requests.
Learn and use the organization’s technology suite, including Slack, G-suite, Zoom, and the 1Life electronic medical record system.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain Basic Life Support (BLS) certification within 60 days of hire when required by guidelines for the applicable metropolitan statistical area.
After completing training and required education and/or certifications, provide venipuncture services to patients ranging from pediatric to geriatric populations.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Support patients beyond the lab by answering messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short- and long-term disability insurance paid by One Medical.
For practicing clinicians: malpractice insurance coverage, UpToDate subscription, annual continuing medical education stipend, weekly rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.