Trainee Phlebotomist/Administrative Assistant (No experience required)

One Medical•Hanover, NH

1d•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist/Administrative Assistant Trainee in Hanover, New Hampshire. No prior phlebotomy or medical assistant experience is required; One Medical provides training in phlebotomy and other clinical procedures. The trainee supports patients and the office team, serves as a first point of contact, and helps ensure a positive in-office experience. After successfully completing One Medical clinical training and any state-required education or certifications, the employee's responsibilities and compensation will scale to the Lab Services Specialist/Member Support Specialist role. The role begins at $18 per hour and increases to a starting rate of $19 per hour after successful completion of the required training, education, and certifications. It is a 40-hour-per-week position with eight-hour shifts generally scheduled between 7:30 a.m. and 5:30 p.m. and is based in the Hanover office.

Requirements

At least one year of experience in high-touch customer-facing or patient-facing roles.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to build patient confidence and trust while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Willingness to obtain Basic Life Support certification within 60 days of hire when applicable.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE communication framework in patient interactions and support a positive office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and support providers with ad hoc requests.
Use the organization’s technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and maintain office spaces, including restocking supplies and keeping areas organized.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Obtain Basic Life Support certification within 60 days of hire when required by the guidelines for the relevant metropolitan statistical area.
After completing the required training and credentials, provide venipuncture services to patients ranging from pediatrics to geriatrics.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting.