Phlebotomist / Administrative Assistant

One Medical•New York, NY

4h•$26 - $28•Onsite

About The Position

One Medical is hiring a full-time Float Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides venipuncture and other clinical support, along with front-desk and administrative assistance, to create a positive in-office experience for patients. The position serves as a first point of contact, supports providers and operations staff, and helps maintain welcoming, organized office spaces. The role combines patient-facing service with specimen collection and processing, extended-scope clinical support, scheduling, insurance and billing-related assistance, and clerical work. The employee works with patients ranging from pediatrics to geriatrics depending on office location and collaborates with in-office providers and the virtual medical team. The position is based in One Medical’s Brooklyn, New York offices, with coverage at Downtown and other Brooklyn locations as needed. This is a 40-hour-per-week role with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 7:00 p.m. The schedule may change based on business direction. Compensation is $25.75 to $27.75 per hour based on a standard full-time schedule; total compensation may vary based on factors such as skills, experience, and work location.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services for patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep as required, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.
Benefits eligibility for regular team members working 24 or more hours per week and their dependents begins on the team member’s date of hire.