Phlebotomist / Administrative Assistant

One Medical•New York, NY

4h•$26 - $28•Onsite

About The Position

One Medical is hiring a Float Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides venipuncture and other clinical support services while creating an exceptional, patient-centered in-office experience. It serves as a first point of contact for patients, supports front-desk and administrative needs, and helps maintain the look and feel of the office. The position also provides support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines strong specimen collection skills with tactful interpersonal communication, empathy, adaptability, and a commitment to service. This is a full-time, 40-hour-per-week role with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 7:00 p.m. in One Medical’s New York, NY offices, with coverage at Downtown and Brooklyn locations as needed. The schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.