Float Phlebotomist / Administrative Assistant (Congress)

One Medical•Austin, TX

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides venipuncture and other clinical support while delivering an exceptional patient experience. The specialist serves as a patient ambassador and first point of contact, supports clinical and administrative workflows, and maintains an inviting, on-brand office environment. The role is based in the Congress office in Austin, Texas, but may support multiple One Medical locations in the market; location and schedule are subject to change. This is a full-time role at 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. The specialist works with patients across age groups, from pediatrics to geriatrics depending on the office, and supports providers, the virtual medical team, and office colleagues. The role calls for strong communication, empathy, adaptability, and a commitment to patient-centered service.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills in English.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Bilingual skills; bilingual applicants are encouraged to apply.
Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE communication framework in clinical and administrative patient interactions.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Provide support across multiple One Medical locations in the market as needed.