Float Phlebotomist / Administrative Assistant

One Medical•Surprise, AZ

4d•Onsite

About The Position

One Medical is a primary care company focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive and ongoing care programs. One Medical joined Amazon in February 2023. The company is building a diverse, driven, and empathetic team and aims to create an environment where everyone can thrive. The Float Phlebotomist/Medical Assistant, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, provides phlebotomy and patient support across multiple offices in a market. The role also serves as a first point of contact for patients, supports the office environment, and assists with additional work requested by practice coordinators, operations managers, or providers. Initially, the position focuses on phlebotomy, patient intake, front-office work, specimen handling, and administrative support. After successful completion of One Medical clinical training and applicable state education or certifications, responsibilities expand to include additional clinical services such as EKGs, vaccines, and other procedures. This is a full-time, 40-hour-per-week, in-office role based in Surprise, Arizona. Shifts are generally eight hours between 8:00 a.m. and 5:00 p.m., Monday through Friday. The role supports multiple One Medical locations in a market, and the location and schedule may change based on business needs. Starting pay is $23.00 per hour based on a full-time schedule. Regular team members working at least 24 hours per week and their dependents are eligible for benefits beginning on the team member’s hire date. Benefits listed include paid sabbatical after every five years of service, complimentary One Medical memberships, an Employee Assistance Program, medical, dental, and vision plans, pre-tax commuter benefits, PTO cash-out options, a 401(k) match, emergency childcare credit, company-paid maternity and paternity leave, paid life insurance, and short- and long-term disability insurance. Additional benefits listed for practicing clinicians include malpractice coverage, an UpToDate subscription, continuing medical education support, weekly rounds, and a discounted rate for the annual REAL primary care conference.

Requirements

At least six months of autonomous phlebotomy experience.
Strong customer service skills and the ability to build effective customer relationships and provide customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to establish trust and confidence with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action to address challenges, and learn effectively in new situations or tasks.
Successful completion of One Medical clinical training and state-required education or certifications within the first six months of employment.
Willingness to obtain Basic Life Support certification within 60 days of hire, based on guidelines in the applicable metropolitan statistical area.
Ability to work a full-time schedule of 40 hours per week, generally in eight-hour shifts between 8:00 a.m. and 5:00 p.m., Monday through Friday, and to support multiple locations in a market as schedules and locations may change.

Nice To Haves

Certified Phlebotomy License.
Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services for patients ranging from pediatric to geriatric populations.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Respond to patient messages, follow up on lab cases, and provide clerical support to providers and the virtual medical team, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development by participating in rounds, team huddles, problem solving, and providing ad hoc support to in-office providers.
Use the company technology suite, including Slack, G Suite, Zoom, and the 1Life electronic medical record system, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
After completing One Medical clinical training and state-required education or certifications, perform expanded-scope duties such as EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Obtain Basic Life Support certification within 60 days of hire, subject to applicable metropolitan-area guidelines.
Complete One Medical clinical training and applicable state-required education or certifications within the first six months of employment.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short- and long-term disability insurance.
For practicing clinicians: malpractice insurance coverage, an UpToDate subscription, an annual continuing medical education stipend, weekly rounds, and a discounted rate to attend the annual REAL primary care conference.