Float Phlebotomist/Administrative Assistant

One Medical•Gilbert, AZ

2d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to provide phlebotomy and patient support across multiple One Medical offices in a market. The role delivers patient care and helps create a positive in-office experience, while also serving as a first point of contact, supporting front-desk operations, and maintaining office spaces. The position requires adaptability, empathy, strong service skills, and collaboration with patients and care teams. Initial responsibilities include venipuncture and other specimen collection, specimen handling and processing, patient intake and scheduling support, insurance and billing assistance, patient-message follow-up, clerical support for providers and the virtual medical team, and general front-of-house and office upkeep. The employee will use One Medical’s technology suite and participate in team huddles and problem solving. After completing One Medical clinical training and any required state education or certifications, responsibilities and compensation may expand to the full scope of the Patient Care Specialist role, including duties such as EKGs, vital signs, ear lavages, vaccines, PPD tests, and swabs. This is a full-time, in-office role based in Gilbert, Arizona, supporting multiple locations in a market. The stated schedule is 40 hours per week, with 8-hour shifts generally between 7:30 a.m. and 8:00 p.m., Monday through Saturday. Location and schedule may change.

Requirements

At least 6 months of autonomous phlebotomy experience.
Strong customer service skills and the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire, according to guidelines for the applicable metropolitan statistical area.

Nice To Haves

Certified Phlebotomy License.
Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE framework in patient interactions and support a fluid, positive in-office experience.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and provide clerical support to providers and the virtual medical team, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, problem solving, and support for providers’ ad hoc requests.
Use Slack, G-suite, Zoom, the 1Life Electronic Medical Record System, and other technology tools to communicate and complete daily work.
Perform opening and closing duties and maintain patient- and employee-facing spaces, including restocking supplies and organizing the office.
After successful completion of clinical training and state-required education or certifications, perform or assist with extended-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.