Float Phlebotomist/Administrative Assistant

One Medical•Gilbert, AZ

11h•Onsite

About The Position

One Medical is a primary care organization offering in-office and virtual care, on-site labs, and programs in preventive care, chronic care management, common illnesses, and mental health. One Medical joined Amazon in February 2023 and describes its mission as making quality care more affordable, accessible, and enjoyable. The Float Phlebotomist/Administrative Assistant, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, provides phlebotomy and patient support across multiple offices in a market. The role also serves as a first point of contact for patients, supports front-office operations, helps maintain the office environment, and assists providers and care teams with administrative tasks. After completing One Medical clinical training and any state-required education or certifications, the employee may take on an expanded scope of patient care duties. This is a full-time, 40-hour-per-week, in-office role based in Gilbert, Arizona. Shifts are generally eight hours and take place between 7:30 a.m. and 8:00 p.m., Monday through Saturday. The location and schedule may change as business needs change.

Requirements

At least 6 months of autonomous phlebotomy experience.
High school diploma or equivalent.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment; sponsored by One Medical.
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within the relevant metropolitan statistical area; sponsored by One Medical.
Available for a full-time, 40-hour workweek, with shifts generally between 7:30 a.m. and 8:00 p.m., Monday through Saturday, and able to support multiple locations in a market.

Nice To Haves

Certified Phlebotomy License.
Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework during patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations.
Perform or assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
Use the company technology suite, including Slack, G-suite, Zoom, and the 1Life electronic medical record system, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
After successful completion of required training and education or certifications, perform or assist with extended-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short- and long-term disability insurance paid in full by One Medical.
For practicing clinicians: malpractice insurance covered in full, an UpToDate subscription, an annual continuing medical education stipend, weekly rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.