Phlebotomist / Administrative Assistant
About The Position
As a Phlebotomist/Administrative Assistant at a One Medical office, you will provide patients with an exceptional in-office experience by performing venipuncture and other clinical support services, serving as a patient ambassador and first point of contact, and supporting front-desk and administrative operations. You will help remove barriers to care, maintain the office’s appearance and organization, and provide additional support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection and clinical support with patient intake, scheduling, billing and insurance assistance, patient communications, and clerical work. You will work collaboratively with patients, providers, and teammates, use One Medical’s technology systems, and help maintain high standards of patient care and service. The position is full-time, 40 hours per week, with 8-hour shifts generally scheduled between 8:00 a.m. and 6:00 p.m., Monday through Friday, in San Francisco. The stated hourly range is $26.25 to $28.25, with compensation potentially varying based on candidate-specific factors and work location.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
- Active phlebotomy certification to practice in California.
- Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- High school diploma or equivalent.
- Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multidisciplinary teams.
- Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
- Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Nice To Haves
- Experience working with remote teams.
Responsibilities
- Use the C-I-CARE communication framework in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
- Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
- Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
- Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
- Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
- Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
- Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
- Use One Medical’s technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
- Perform other job-related duties assigned by management.
Benefits
- Paid sabbatical for every five years of service.
- Free One Medical memberships for the employee, friends, and family.
- Employee Assistance Program with confidential services related to stress, anxiety, financial planning, and legal issues.
- Medical, dental, and vision plans.
- Pre-tax commuter benefits.
- Option to cash out up to 40 accrued PTO hours per year.
- 401(k) match.
- Credit toward emergency childcare.
- Company-paid maternity and paternity leave.
- Paid basic life insurance.
- Company-paid short-term and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
