Phlebotomist / Administrative Assistant

One Medical•Brooklyn, NY

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role combines venipuncture and other clinical support with front-desk and administrative work, helping patients navigate their care and providing an exceptional in-office experience. The position is based in One Medical’s Brooklyn, NY offices, with coverage at Downtown and other Brooklyn locations as needed. The successful candidate will provide compassionate, customer-focused service to patients and teammates, use strong specimen collection skills, and support a welcoming and well-maintained office environment. Responsibilities may include front-of-house operations, administrative assistance to providers and virtual care teams, and other related duties assigned by management. This is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 7:00 p.m. The stated pay range is $25.75 to $27.75 per hour. Total compensation may vary based on factors such as skills, experience, and work location, and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Proven ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Provide coverage across multiple offices in a market, including Downtown and Brooklyn locations as needed.
Perform other job-related duties assigned by management.