Phlebotomist / Administrative Assistant

One Medical•San Francisco, CA

23h•Onsite

About The Position

One Medical is hiring a full-time Phlebotomist / Administrative Assistant for its San Francisco office. The role provides venipuncture and other clinical support while delivering an exceptional, patient-centered in-office experience. The employee serves as an initial point of contact for patients, supports front-desk and administrative operations, and helps maintain the appearance and organization of the office. The position works with patients across age groups, depending on office location, and supports providers, the Practice Coordinator, the Operations Manager, and the virtual medical team. The role combines specimen collection and processing with patient intake, scheduling, insurance and billing support, patient communications, and general office upkeep. The employee is expected to use One Medical’s C-I-CARE communication framework, demonstrate empathy and strong service skills, contribute to team problem solving, and adapt to changing patient and team needs. Work includes 8-hour shifts generally scheduled between 8:00 a.m. and 6:00 p.m., Monday through Friday. The stated hourly pay range is $26.25 to $28.25, based on a standard full-time schedule. The compensation package may also include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer-service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively when faced with new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient-feedback monitoring, and outreach as needed.
Provide venipuncture services for patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including patient check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.