Phlebotomist / Administrative Assistant (Float)

One Medical•Brooklyn, NY

22h•Onsite

About The Position

One Medical is seeking a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, to support multiple offices in a market. The role combines venipuncture and other clinical support with front-desk and administrative responsibilities. The employee serves as a first point of contact and patient ambassador, helps create a positive in-office experience, and maintains the appearance and readiness of the office. The position flexes between New York and Brooklyn office locations, with location and schedule subject to change. The role calls for a service-oriented, adaptable team player who uses empathy, communication, and problem-solving to support patients and teammates. Work includes patient intake and scheduling, specimen collection and handling, office upkeep, and clerical support for providers and the virtual medical team. The role also requires using One Medical's technology suite to communicate with colleagues and complete daily work. This is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 AM and 7:00 PM. The stated pay range is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

At least 6 months of direct phlebotomy experience performing venipuncture and capillary collections outside a training or externship environment.
Strong customer service skills and the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer technology proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during collections while providing individualized, human-centered, customer-focused care.
A demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Ability to work a full-time schedule of 40 hours per week, with 8-hour shifts generally Monday through Friday between 7:30 AM and 7:00 PM.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services for patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain in-office care standards through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Flex between multiple One Medical locations in the market as needed.