Phlebotomist / Administrative Assistant (Float)

One Medical•New York, NY

1d•$26 - $28•Onsite

About The Position

One Medical is hiring a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office patient experience. The role combines specimen collection, patient-facing administrative work, front-desk responsibilities, and office upkeep. The position supports multiple One Medical offices in the New York and Brooklyn market, with location and schedule subject to change based on business needs. The successful candidate brings strong specimen collection skills and interpersonal communication, serves as an ambassador for patients, and helps remove barriers to care. The role involves working with patients ranging from pediatrics to geriatrics depending on the office, collaborating with providers and teammates, and adapting to changing needs. The position is full-time, 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 AM and 7:00 PM. Compensation is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation may vary based on candidate skills, experience, and work location. Eligible regular team members working 24 or more hours per week and their dependents may access benefits beginning on the team member’s hire date.

Requirements

At least 6 months of direct phlebotomy experience performing venipuncture and capillary collections outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
A proven ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions, supporting patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services for patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short- and long-term disability insurance paid 100% by One Medical.
Paid malpractice insurance, UpToDate subscription, continuing medical education stipend, weekly provider learning rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference are listed for practicing clinicians.