Float Phlebotomist / Administrative Assistant (Sugarloaf)

One Medical•Atlanta, GA

1d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist / Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role is based in Lawrenceville, Georgia, at an office presently focused on the Senior Health population (age 65+). The specialist provides venipuncture and other clinical support while creating an exceptional patient experience, serving as an ambassador and first point of contact, removing barriers to care, and maintaining the appearance and readiness of the office. The role also includes front-desk and administrative support for patients, providers, and the care team. The position calls for strong interpersonal and communication skills, empathy, service orientation, adaptability, and collaborative problem solving. The specialist is expected to deliver individualized, human-centered care at both the front desk and in the lab, respond to patient and team needs, and contribute to a positive and well-organized office environment. The role is full-time, 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 8 a.m. and 5 p.m. Schedules may change, and support is provided across multiple One Medical locations.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively when facing new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping areas organized.
Use the organization’s technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short- and long-term disability insurance paid by One Medical.
Regular team members working 24 or more hours per week and their dependents are eligible for benefits beginning on the team member’s hire date.