Phlebotomist / Administrative Assistant (Float)

One Medical•White Plains, NY

23h•Onsite

About The Position

One Medical is hiring a Flex Phlebotomist/Administrative Assistant, internally known as a Flex Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides venipuncture and other clinical support services while helping patients have a smooth, positive in-office experience. The employee serves as an ambassador and first point of contact for patients, supports front-desk operations, maintains the appearance and organization of office spaces, and assists providers and teammates as requested. The position requires strong specimen collection skills, service orientation, communication, empathy, adaptability, and teamwork. This is a full-time role of 40 hours per week, with generally eight-hour shifts Monday through Friday between 7:30 a.m. and 6:30 p.m. The role is based at the White Plains office and flexes to the Scarsdale, Elmsford, and Mamaroneck locations as needed. Location and schedule may change to meet market needs. Compensation is $25.75 to $27.75 per hour based on a standard full-time schedule; total compensation may depend on candidate-specific factors and may include benefits.

Requirements

At least 6 months of hands-on phlebotomy experience in a clinical, hospital, or laboratory setting, excluding intern or externship experience.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide support across multiple One Medical locations in the market as needed.