Float Phlebotomist / Administrative Assistant

One Medical•Mesa, AZ

2d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, to provide phlebotomy and patient support across multiple offices in a market. The role combines lab services with front-office administrative duties and patient service. The employee will be the first point of contact for patients, help maintain the office, and provide other support as requested by the Practice Coordinator, Operations Manager, or providers. The position begins with venipuncture, specimen handling, patient intake, and administrative support. After successful completion of One Medical clinical training and state-required education and/or certifications, responsibilities and compensation will scale to the full scope of the Patient Care Specialist role, including expanded clinical duties such as EKGs, vitals, ear lavages, vaccines, PPD tests, and swabs. This is a full-time, 40-hour-per-week, in-office role based in Mesa, Arizona. Shifts are generally eight hours and take place between 7:30 a.m. and 8:00 p.m., Monday through Saturday. The employee supports multiple One Medical locations in a market, and location and schedule may change. Starting pay is $23.00 per hour based on a full-time schedule.

Requirements

At least 6 months of autonomous phlebotomy experience.
Strong customer service skills and the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within the applicable metropolitan statistical area.

Nice To Haves

Certified Phlebotomy License.
Experience working with remote teams.

Responsibilities

Use One Medical’s C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, problem solving, and supporting providers with ad hoc requests.
Use the technology suite, including Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System, to interact with patients and team members and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
After successful completion of clinical training and state-required education and/or certifications, perform expanded-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.