Float Phlebotomist / Administrative Assistant

One Medical•Gilbert, AZ

2d•Onsite

About The Position

One Medical is seeking a Float Phlebotomist, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, to provide phlebotomy and patient support across multiple offices in a market. The role delivers patient-centered care, supports a positive in-office experience, and trains to provide additional clinical services. It also includes serving as a first point of contact for patients, maintaining office spaces, and providing administrative and clerical support as requested by practice and clinical leadership. The location and schedule may change based on the needs of multiple One Medical locations in the market. After successful completion of One Medical clinical training and any state-required education or certifications, responsibilities and compensation will scale to the full scope of the Patient Care Specialist role, including additional clinical duties. The position is full-time, based in the office in Gilbert, Arizona, and pays $23.00 per hour to start on a full-time schedule.

Requirements

At least 6 months of autonomous phlebotomy experience.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to build patient confidence and trust while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Successfully complete One Medical clinical training and state-required education and/or certifications within the first six months of employment; sponsored by One Medical.
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within the applicable metropolitan statistical area; sponsored by One Medical.
Work a full-time schedule of 40 hours per week, with 8-hour shifts generally scheduled between 7:30 a.m. and 8:00 p.m., Monday through Saturday.
Work in-office in Gilbert, Arizona, and support multiple One Medical locations in the market; location and schedule are subject to change.

Nice To Haves

Certified Phlebotomy License preferred.
Experience working with remote teams is a plus.

Responsibilities

Use C-I-CARE in patient interactions and support a fluid, positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, billing and insurance support, monitoring patient feedback, and outreach as needed.
Perform venipuncture for patients ranging from pediatrics to geriatrics.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, problem solving, and supporting providers with ad hoc requests.
Use the company technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
After successful completion of clinical training and state-required education or certifications, perform or assist with extended-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.