Float Phlebotomist / Administrative Assistant

One Medical•Mesa, AZ

2d•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, and acute care programs. The company joined Amazon in February 2023 and aims to improve health outcomes while building a diverse and supportive team. The Float Phlebotomist, internally known as a One Medical Flex Lab Services Specialist/Member Support Specialist, provides phlebotomy and patient support while training to provide additional clinical services. The role also serves as a first point of contact for patients, supports office operations, and may provide assistance requested by the Practice Coordinator, Operations Manager, or providers. The position supports multiple offices within a market and is based in office in Mesa, Arizona. Locations and schedules are subject to change. Initially, the role includes venipuncture and specimen collection, patient intake and scheduling, front-of-house duties, administrative and clerical support, and maintaining the lab and office environment. After successful completion of One Medical clinical training and state-required education and/or certifications, responsibilities and compensation expand to the full scope of the Patient Care Specialist role, including additional clinical procedures. This is a full-time, 40-hour-per-week role. Shifts are generally eight hours and take place between 7:30 a.m. and 8:00 p.m., Monday through Saturday. Starting compensation is $23.00 per hour based on a full-time schedule.

Requirements

At least 6 months of autonomous phlebotomy experience.
Strong customer service skills and the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.
Complete One Medical clinical training and state-required education and/or certifications within the first six months of employment.
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire, based on guidelines within the relevant metropolitan statistical area.
Ability to support multiple One Medical locations in a market and adapt to changes in location and schedule.

Nice To Haves

Certified Phlebotomy License preferred.
Experience working with remote teams is a plus.

Responsibilities

Use One Medical’s C-I-CARE framework in patient interactions and support a positive in-office experience.
Conduct patient intake, manage same-day schedules, arrange appropriate follow-up, understand billing and insurance, monitor patient feedback, and assist with outreach as needed.
Provide venipuncture services for patients ranging from pediatrics to geriatrics.
Perform and assist with non-blood specimen collection.
Label, handle, and process specimens; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for providers’ ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
After successfully completing clinical training and state-required education and/or certifications, perform and assist with extended-scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.