Account Manager Jobs

About The Position

Requirements

• At least 2 years of progressively responsible experience in account management, territory sales or business development, donor recruitment or nonprofit fundraising, healthcare sales or medical services, community-based outreach, or customer relationship management in a performance-driven environment.
• A valid driver's license.
• Must have a reliable personal vehicle.
• Working knowledge of sales and marketing practices and techniques, data systems, and applicable state driving laws.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent interpersonal communication skills and professional demeanor.
• Strong follow-up and time-management skills.
• Project-management skills and training and presentation skills.
• Cultural competency and the ability to communicate effectively and sensitively with diverse individuals and groups.
• Ability to work independently and collaboratively, organize and prioritize tasks, meet deadlines under pressure, and handle multiple demands in a fast-paced environment.
• Ability to lead others through coaching and training; communicate clearly in writing and orally; troubleshoot and solve problems; and adapt to change and unpredictability.
• Ability to provide high-quality customer service, work with remote supervision, and respond to management as issues arise.
• Ability to work a non-traditional schedule that may include evenings and weekends.
• Ability and willingness to travel throughout Rhode Island, Massachusetts, and Connecticut.

Nice To Haves

• Bachelor’s degree, or equivalent experience in sales, public relations, management, education, customer service, business development, or nonprofit work.
• Blood banking experience.

Responsibilities

• Achieve monthly and annual blood collection goals in the assigned territory by planning and organizing blood drives and donor-center events with account sponsors.
• Ensure accurate projections, effective pre-drive promotion, donor scheduling, adherence to department guidelines, and cost-effective blood drives.
• Coordinate meetings with sponsors and motivate, inspire, and educate them on effective blood-drive promotion.
• Manage daily recruitment activities, address issues affecting collection goals, maintain communication with internal and external partners, and support quality customer service.
• Prepare and deliver meetings and presentations; organize, develop, and educate sponsors, coordinators, and recruitment committees, and provide promotional support and materials.
• Participate in planning special recruitment events, sponsor and donor recognition programs, and sponsor workshops.
• Use marketing tools and strategies to develop and evaluate sponsor accounts and maximize donor participation.
• Identify, evaluate, and develop prospective markets and sponsor accounts to expand the donor base.
• Maintain accurate, up-to-date account information in account-calendar software and generate blood-drive reports.
• Represent the brand by increasing visibility and participation in community events, chambers, and member organizations.
• Serve as a subject matter expert on blood-industry topics and may speak at conferences or relevant industry or interest-group meetings.
• Plan, evaluate, and schedule blood drives with the divisional calendar manager to meet collection goals, optimize staffing and resources, and support predictable collections throughout the year, including holidays and school breaks.
• Review blood-drive performance, confirmation status, open capacity, and other critical details.
• Collaborate with the team to support divisional goals, balance the collection calendar, and schedule mobile events.
• Cover vacant territories and support other divisional territories as needed.
• Participate in departmental projects, including high school workshops, education events, and award luncheons.
• Provide applicable training to new Account Managers.
• Work flexibly, including evenings and weekends as needed, and perform other related duties as assigned.

Benefits

• Base salary with eligibility for performance-based incentive compensation in accordance with company plans and policies.