Associate Account Manager, Enterprise

Wonder Group • Chicago, IL

4d • Hybrid

About The Position

The Associate Account Manager, Enterprise works alongside Enterprise Partner Managers (EPMs) to support Grubhub’s Enterprise restaurant brands. As part of a shared account team, this role owns key day-to-day workstreams across operations, promotions, advertising, and client optimization, while the EPM leads broader brand strategy and the commercial relationship. The Associate Account Manager helps clients get the most value from their programs through strong execution, performance reporting, and ongoing optimization.

This is an active, client-facing role involving recurring calls, business reviews, strategic meetings, and in-market engagements. The Associate Account Manager leads portions of these conversations related to their areas of ownership. The role translates client needs into action by triaging requests, coordinating across internal teams, and driving issues through resolution. Some travel is required.

The role follows a hybrid model requiring three days a week in the office, with employees welcome and encouraged to work onsite up to five days a week. Compensation includes uncapped commission and a base salary. For Illinois, the stated base salary range is $44,800–$56,000, with on-target earnings of $56,000–$70,000. The final offer may vary based on location and factors including skills, education, training, credentials, and experience.

Requirements

• 1–2 years of experience in Account Management, Sales, Customer Success, or working with large enterprise clients.
• Strong organizational and project management skills, including the ability to manage multiple priorities and drive work to completion.
• Strong verbal and written communication skills and confidence working directly with and presenting to enterprise clients.
• Strong problem-solving skills, including assessing needs, identifying root causes, storytelling through data, and coordinating solutions.
• Ability to work independently and cross-functionally to influence and make recommendations to clients.
• Strong computer skills, including MS Office and Google products.
• A positive, solutions-oriented approach and comfort working in a fast-paced, evolving environment.

Nice To Haves

• Bachelor’s degree preferred.
• Salesforce.com or similar CRM experience; JIRA experience is a plus.
• Experience working with or supporting restaurant partners.

Responsibilities

• Partner with Enterprise Partner Managers to support the day-to-day success of Enterprise restaurant brands.
• Serve as a client-facing partner in recurring calls, QBRs, strategic meetings, and in-market engagements.
• Analyze data and prepare and present updates on areas of ownership, including promotions, advertising, and operational performance.
• Own execution, monitoring, optimization, and reporting for promotional and advertising campaigns.
• Partner with brands and locations to manage operational workstreams, including pauses, cancellations, logistics-related issues, and account maintenance.
• Triage client requests and own cross-functional issues through resolution, ensuring clear ownership, follow-up, and communication.
• Analyze data to identify operational trends, risks, and opportunities, and share relevant insights with the EPM and client.
• Maintain accurate account information and activity in Salesforce and other internal systems.
• Support the launch and adoption of new products, programs, and initiatives.
• Support the EPM in executing growth strategies by helping clients activate, optimize, and measure relevant products, promotions, and advertising programs.
• Participate in onsite client meetings, QBRs, conferences, and other in-market engagements; some travel is required.

Benefits

• Competitive compensation package with equity and a 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed