Enterprise Account Manager

Ndustrial

3h • Hybrid

About The Position

Ndustrial is hiring an Enterprise Account Manager to generate net-new revenue within existing customer accounts. The role identifies expansion opportunities by mapping customers’ organizations, sites, business units, and applications that are not yet using Ndustrial solutions. It builds relationships with new buyers and executive sponsors and develops pilots and single-site deployments into multi-site programs. The Account Manager carries an expansion bookings quota and collaborates with Customer Success, Solutions Engineering, and Implementation. Customer Success owns renewals and day-to-day customer health.

Ndustrial is a Raleigh, North Carolina-based Series B startup serving global customers in energy-intensive sectors including cold storage, logistics, and manufacturing. Its Nsight platform integrates existing systems to help industrial operators understand and control energy use in real time. The company describes its values as Teamwork, Customer First, Quality, and Curiosity.

Requirements

• BA/BS in Business Administration or a related field.
• At least 5 years of experience in SaaS or B2B.
• At least 1 year of experience in cold chain, food production, manufacturing, or energy markets.
• Experience as an Account Manager, Key Account Manager, or in a similar role, with a track record of growing revenue within enterprise or multi-site accounts by selling into new sites, business units, and buyers.
• Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
• Ability to build reports and executive-ready presentations.
• Proficiency with CRM software such as Salesforce or HubSpot, MS Excel, and AI tools used in sales and account management.
• Experience delivering customer-focused solutions to customer needs.
• Ability to manage multiple account management projects simultaneously while maintaining attention to detail and accuracy.

Responsibilities

• Serve as the commercial point of contact for assigned accounts, coordinating with Customer Success, Solutions Engineering, and Implementation.
• Identify and pursue expansion opportunities within existing accounts by mapping customer organizations, sites, and business units not yet using Ndustrial solutions.
• Present and demonstrate the value of Ndustrial’s SaaS solutions to new stakeholders and departments, using results from current sites.
• Build and maintain strong, long-lasting customer relationships.
• Negotiate and close agreements to maximize profits.
• Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Coordinate with Implementation and Customer Success to support timely, successful delivery of solutions according to customer needs and objectives.
• Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Develop business with existing customers to meet an expansion bookings quota.
• Build and maintain account plans mapping customer organizations, sites, and untapped applications.
• Forecast and track account metrics, including expansion pipeline, quarterly expansion bookings, and annual forecasts.
• Prepare reports on account status.
• Collaborate with internal sales and customer success teams to identify customer growth opportunities and risks.
• Assist with challenging customer requests or issue escalations as needed.
• Research customer operations, sites, and priorities to identify expansion opportunities.
• Coordinate product demonstrations with Solutions Engineering for expansion opportunities.
• Engage with audiences across specialty areas, such as plant managers and maintenance managers.

Benefits

• Flexible paid time off policy.
• Medical, dental, and vision insurance, plus short-term disability, long-term disability, life, and AD&D insurance; employee premiums are fully covered.
• Annual professional development stipend of $500.
• Commuter benefit.
• Peer recognition rewards.
• 401(k) contribution program.
• Stock options.
• Weekly catered lunches.
• Flexible hybrid work environment.
• Dog-friendly office.
• One percent of employee time donated annually to charitable efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level