Enterprise Account Manager

SS&C • New York, NY

1d • Hybrid

About The Position

The Enterprise Account Manager owns customer lifecycle management and relationships with assigned clients across SS&C Intralinks product lines. The role focuses on building long-term client relationships, driving adoption of the platform, and helping customers achieve their business outcomes. The Account Manager proactively addresses customer needs, supports ongoing use of subscriptions and services, and pursues opportunities to grow revenue through renewals, upselling, cross-selling, and referrals. The position is listed for Waltham, Massachusetts, or New York City, New York.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of software sales experience.
• Strong written and oral communication skills and a demonstrated ability to initiate and manage customer relationships at all levels.
• Self-starter able to manage multiple projects simultaneously.
• Track record of consistently exceeding daily, weekly, and monthly activity metrics.
• Ability to work in a fast-paced, team environment.
• Strong work ethic; self-motivated and driven.
• CRM experience.

Nice To Haves

• Salesforce experience is preferred.
• Previous SaaS experience.
• Experience in the financial services industry.

Responsibilities

• Own the overall relationship with assigned clients across all SS&C Intralinks product lines.
• Proactively manage customers’ business needs and environments, and identify opportunities to upsell, cross-sell, and generate referrals.
• Achieve monthly and quarterly renewal revenue targets and strive for a high percentage of on-time revenue retention.
• Ensure customers derive maximum value from their investments and use their subscriptions and services effectively on an ongoing basis.
• Maintain high-touch client relationships through regular communication about open projects, cases, and other matters.
• Manage relationships with key contacts and lead renewal contract negotiations.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity
• Potential consideration for an annual discretionary bonus and/or equity awards, such as restricted stock units or stock options, based on individual and business performance and company discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level