Enterprise Account Manager
About The Position
Handshake is hiring an Enterprise Account Manager for its Employer Sales Team. Reporting to the Director, Account Management - Enterprise, this role partners with Enterprise Client Success Management colleagues to help employer partners realize value from Handshake’s product, retain customers, and grow the business. The account manager owns a portfolio of existing employer partners and works with them from onboarding through renewal to support their early talent recruiting goals, build executive relationships, and drive retention and expansion. The position combines sales, relationship management, and customer satisfaction. It involves managing renewals and growth opportunities, demonstrating product value through customer data and business outcomes, and working closely with Customer Success. The account manager also contributes to scalable account management tools and processes that support hundreds of premium employers, while developing expertise in HR and higher education technology. The role is remote-friendly. Candidates within commuting distance of the San Francisco or New York City office are expected to work onsite three days per week. Travel is required as needed for customer engagements.
Requirements
- At least 2 years of sales experience in Enterprise SaaS sales or Account Management, and 5 or more years in a closing, quota-carrying role.
- Experience preparing renewal proposals, forecasting, and account planning.
- Strong record of quota attainment and excellent performance on a high-reaching team.
- Experience with consultative/evangelical sales, selling non-discretionary software to executives at Fortune 1000 companies.
- Experience managing customer relationships alongside a Customer Success team.
- Experience using usage data and results to demonstrate value and justify expansion.
- Excellent communication skills and polished, professional sales presentation skills.
- Experience operating in a high-growth business environment.
Responsibilities
- Renew, upsell, and cross-sell an assigned portfolio of existing premium employer partners, emphasizing growth.
- Learn the assigned book of business and position Handshake’s value proposition in relation to each customer’s business issues.
- Develop and cultivate relationships with partner executives at Director, VP, SVP, and C-suite levels.
- Develop new ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value.
- Partner with the Employer Customer Success Team to support customer adoption and success on Handshake.
- Manage and present data- and value-driven Quarterly Business Reviews.
- Encourage customers to participate in Handshake events and marketing materials.
- Manage customer loyalty and act as an internal customer advocate and escalation point.
- Help identify and develop scalable account management tools and methodologies for the Account Management team.
- Help scale internal processes to support hundreds of premium employers.
- Develop expertise in Handshake, HR, and higher education technology.
Benefits
- Equity in a fast-growing company.
- 401(k) match.
- Competitive compensation.
- Financial coaching.
- Paid parental leave.
- Fertility benefits.
- Parental coaching.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Mental health support.
- $500 wellness stipend.
- $2,000 learning stipend.
- Ongoing development.
- Internet support.
- Commuting benefits.
- Free lunch and gym in the San Francisco office.
- Flexible PTO.
- 15 holidays and 2 flex days.
- Team outings.
- Referral bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
