Enterprise Account Manager

Bay Alarm Company•Gardena, CA

11d

About The Position

The Enterprise Account Manager focuses on customer service and retention for corporate account customers and provides general field assistance to corporate account customers and Corporate Account Sales Representatives. The role manages customer relationships and account changes, responds to customer concerns, and maintains account records.

Requirements

1–2 years of sales or customer service experience required.
High school diploma or equivalent required.
Effective sales, customer service, and communication skills required.
Superior organizational and follow-up skills required.
Ability to work independently and be resourceful and creative required.
Miscellaneous office skills required.
Typing speed of 35–40 words per minute required.
Ability to learn and become competent using internal relational database and contact database software programs.
Intermediate word-processing and basic spreadsheet competence required.
Valid driver's license and clean driving record required.

Nice To Haves

1–2 years of post-high-school education preferred.

Responsibilities

Proactively establish and maintain working relationships with corporate account customers.
Communicate effectively with other members of the Corporate Accounts staff.
Document daily activity and customer relations calls.
Schedule and attend appointments for corporate account alterations, additions, conversions, rate increases, upgrades, cancellations, and renewals as required.
Process corporate account alterations, additions, conversions, rate increases, upgrades, and renewals as required.
Meet with customers and review pertinent information to resolve concerns, discrepancies, or questions in a manner agreeable to the company and the customer.
Contact discontinuing customers to retain accounts or sign new accounts with new tenants or owners.
Manage corporate account false alarm reports.
Maintain the corporate account list.
Perform other miscellaneous responsibilities and duties as assigned.