Associate Account Manager, Enterprise

Wonder • Chicago, IL

5d • $56,000 - $70,000 • Hybrid

About The Position

The Associate Account Manager, Enterprise works alongside Enterprise Partner Managers (EPMs) to support Grubhub’s Enterprise restaurant brands. As part of a shared account team, the Associate Account Manager owns key day-to-day workstreams across operations, promotions, advertising, and client optimization, while the EPM leads broader brand strategy and the commercial relationship. The role helps clients get the most value from their programs through strong execution, performance reporting, and ongoing optimization.

This is an active, client-facing role involving recurring calls, business reviews, strategic meetings, and in-market engagements. The Associate Account Manager leads portions of those conversations related to their areas of ownership, translates client needs into action, triages requests, coordinates across internal teams, and drives issues through resolution. The role also supports the launch and adoption of new products, programs, and initiatives, and helps execute growth strategies through product, promotion, and advertising activation and measurement. Some travel is required.

The role follows a hybrid model requiring three days a week in the office. Team members may choose to work in the office up to five days a week. Compensation for Illinois is a base salary range of $44,800–$56,000, with on-target earnings of $56,000–$70,000 and uncapped commission. Benefits include equity, a 401(k), medical, dental, and vision plan choices, company-paid short- and long-term disability coverage, paid time off, paid parental leave, discounted meals, and perks across the Wonder family of brands. Eligibility and plan options vary by employment classification and location.

Requirements

• 1–2 years of Account Management, Sales, Customer Success, or experience working with large enterprise clients.
• Strong organizational and project management skills, including the ability to manage multiple priorities and drive work through completion.
• Strong verbal and written communication skills and confidence working directly with and presenting to enterprise clients.
• Strong problem-solving skills, including assessing needs, identifying root causes, storytelling through data, and coordinating solutions.
• Ability to work independently and cross-functionally to influence and make recommendations to clients.
• Strong computer skills, including Microsoft Office and Google products.
• Positive, solutions-oriented approach and comfort working in a fast-paced, evolving environment.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with Salesforce.com or a similar CRM; JIRA experience is a plus.
• Experience working with or supporting restaurant partners.

Responsibilities

• Partner with Enterprise Partner Managers (EPMs) to support the day-to-day success of Enterprise restaurant brands.
• Serve as an active client-facing partner through recurring calls, QBRs, strategic meetings, and in-market engagements.
• Analyze data and prepare and present updates on areas of ownership, including promotions, advertising, and operational performance.
• Own execution, monitoring, optimization, and reporting for promotional and advertising campaigns.
• Partner with brands and locations to manage operational workstreams, including pauses, cancellations, logistics-related issues, and account maintenance.
• Triage client requests and drive cross-functional issues through resolution, ensuring clear ownership, follow-up, and communication.
• Analyze data to identify operational trends, risks, and opportunities, and surface relevant insights to the EPM and client.
• Maintain accurate account information and activity in Salesforce and other internal systems.
• Support the launch and adoption of new products, programs, and initiatives.
• Support EPMs in executing growth strategies by helping clients activate, optimize, and measure relevant products, promotions, and advertising programs.
• Participate in onsite client meetings, QBRs, conferences, and other in-market engagements; some travel is required.

Benefits

• Competitive compensation package with equity.
• 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees and paid vacation for non-exempt employees.
• Paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.
• Uncapped commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed